Returns Policy

You can return any resell-able products to us within 30 days of purchase for a full refund (excluding delivery charges). Only full boxes of the same tiles will be refunded.

You must return the products to store along with a receipt as proof of purchase and a refund will be made via the original method of payment.

786 Porcelain Tiles reserve the right not to refund if the products are deemed as not being in a resell-able condition, if there is no proof of purchase, or if the products are returned after the 30 day period. We aim to process all refunds within 10 working days.

As we do not hold stock on the premises, all tiles being returned will incur a 20% restocking fee. This will be deducted from the refunded amount.

Orders of £500 and above qualify for free delivery within UK mainland. Orders under £500 will occur a £50 delivery charge.